How do I place a bid in an auction?
Bidding is easy is automatic system. Select fixed “bid” amount greater than or equal to the minimum bid shown, then click the “Bid” button. This will automatically place a bid for you at the next increment and save the amount you entered (if higher) as your maximum bid. If you’re bidding in a live auction, you can place a maximum bid anytime before the lot is up for auction. You can use button “buy now” and do not wait until the auction finish. Our system will tell you if you're winner via sending information email.
Are taxes included in my bid?
Winning bidders are not responsible for paying any applicable taxes, including but not limited to value-added tax (VAT) and sales tax. Kindly note that any purchases shipped internationally may be subject to further export, import and customs duties or international taxes. The buyer is responsible for these charges which will be invoiced directly by the shipping provider.
What are the bidding increments for the auctions?
The standard bidding increments are: Amateurs: $10
How will the shipping process work? What will it cost?
Shipping costs are based on your location and the size of your artwork. If the artifact purchased at the auction is taken out of the country, the Auction winner will be responsible for carrying out the relevant customs procedures. The User is also required to pay for the artifact shipping and insurance costs. and you do not have to pay the cost of packing materials it is complementary from us. The shipping minimum price starts from $45 up to $150. Detailed invoice for the transfer fee will be sent to the buyer by email. We requesting shipments with tracking and insurance in the rare case that something goes wrong.
I won a lot at auction. How does shipping work?
If you win, you should fully transfer the purchase and shipping costs within 5 hours after winning the auction, the result of the auction will be canceled and the winner will be declared the next participant with the highest bid. Shipping costs will be your responsibility.
Can I return or cancel an order?
Every auction sale is final. For more information, we recommend reading the auction's specific terms of sale.
Where can I check the status of my order?
You will receive an email from [email protected] whenever there is an update to your order. The shipping confirmation email will include tracking information so that we may update you with shipment’s status.